SCOPE OF THE AGREEMENT:

• Maintenance and Repair / Replacement of Digital Teaching System Peripherals i.e. longthrow Projector, CPU, Keyboard, Mouse & UPS.
• The maintenance services will be comprehensive and will include cost of labor, faulty Parts/complete equipment replacement of same or higher configuration etc. The cost of transportation/movement shall be included under AMC. The replaced defective DTS Peripheral(s) will be exclusively in possession of Redeem IT Services.
• In case, the system is not repairable at School it can be sent out from the School under specified guidelines of the School with returnable Gate Pass.
• Repair includes repair of Operating System, commonly used Office Software’s and their Installation. In case of system formatting the School/Institute shall provide Genuine Windows O.S. key, if exists. In case of non-existence of the same Redeem IT Services will not be responsible for the installation of genuine windows products i.e. Windows O.S/Office.
• The School/Institute shall be fully responsible to provide required Earthing/Electric voltage for the smooth functioning of UPS. Further after school hours the UPS shall be in ON state with Mains for regular battery charge and backup.
• The actual cost of AMC will bebased on actual number of items brought under AMC. It is expected that during the contract period, more equipment may be included/excluded for maintenance and repair services of AMC. These equipment(s) will be included/excluded on pro-rata basis.
• 8. The maintenance issue(s)/call(s) shall be resolved within 48 hours or next 2 working days after the technical engineer visits on the site, the Turn Around Time (TAT) of the same is 24 hours as per the intimation/fault rectification request made by the School.Standby Device(s) shall be placed, in case of non-rectification of faulty device(s) booked for maintenance/repairing job. Standby Device(s) shall be taken back by the REDEEMITSERVICES once the maintenance/repairing/rectification job gets done/completed for the booked faulty device(s).
• The following shall be excluded from the AMC with respect to DTS (Digital teaching System). a. Physical Damage/ Failure due to water seepage/ Failure due to Electric Short Circuit/Natural disaster and improper handling of devices. b. Damage occurred due to natural calamity (i.e. earthquake, riots etc.).